Cost Insights: Breaking Down ServiceNow, Inc. and Fiserv, Inc.'s Expenses

Unveiling Cost Dynamics: ServiceNow vs. Fiserv

In the ever-evolving landscape of technology and financial services, understanding cost structures is pivotal. Over the past decade, ServiceNow, Inc. and Fiserv, Inc. have showcased distinct trajectories in their cost of revenue. From 2014 to 2023, Fiserv's cost of revenue surged by approximately 166%, peaking in 2021, while ServiceNow experienced a remarkable 672% increase, reflecting its rapid growth and expansion.

A Decade of Transformation

Fiserv's cost of revenue remained relatively stable until 2018, after which it nearly doubled by 2019, indicating strategic investments or acquisitions. In contrast, ServiceNow's consistent upward trend highlights its aggressive market penetration and scaling efforts. Notably, 2024 data for Fiserv is missing, suggesting potential shifts or reporting changes.

These insights underscore the dynamic nature of cost management in tech and finance, offering a glimpse into the strategic priorities of these industry giants.