Question 1

What do credits cover?

Accepted Answer

Credits are shared across ngram and cover usage-heavy AI actions across the product. The Free plan includes a one-time 600-credit starter allocation, while paid plans give you fresh credits every month. The plan cards show equivalent premium AI-generated footage, not a cap on final video length.

Question 2

Can I change plans later?

Accepted Answer

Yes. You can upgrade or downgrade your plan at any time. When you upgrade, you'll be charged the prorated difference for the remainder of your billing cycle. When you downgrade, the new rate takes effect at your next billing date.

Question 3

Is there a free plan?

Accepted Answer

Yes. The Free plan gives you up to 60 seconds of premium AI-generated footage at the base rate and a one-time allocation of 600 credits with no credit card required, so you can try ngram before upgrading.

Question 4

What happens if I run out of credits?

Accepted Answer

When you run out of credits, you can buy top-up credits anytime or upgrade to a higher plan. We'll notify you when you're running low so you can plan ahead.

Question 5

Do unused credits roll over?

Accepted Answer

Unused Premium and Ultimate monthly credits roll over for one additional billing cycle. Annual plan credits remain available until renewal. Basic credits refresh monthly, and the Free plan is a one-time starter allocation.

Question 6

What's included in unlimited features?

Accepted Answer

Features marked as Unlimited, such as exports or plan-specific AI tools, do not consume your monthly credits. Unlimited use is subject to our fair use policy.

Question 7

Is Ultimate only for teams?

Accepted Answer

No. Ultimate is designed for both solo power creators and small teams. Use the full 5,000 seconds and advanced feature set yourself, or invite up to two teammates when you need a shared workspace.

Question 8

What does Ultimate video hosting include?

Accepted Answer

Ultimate includes unlimited active hosted videos, an embeddable customizable player, advanced video and retention analytics, and viewer engagement tools such as quizzes, guided clicks, hotspots, calls to action, forms, and branching.

Question 9

Do interactive elements work in downloaded videos?

Accepted Answer

Interactive elements and their analytics work in the ngram-hosted or embedded player. Downloaded MP4 files remain standard videos without clickable quizzes, branching, or guided interactions.

Question 10

Do you offer custom or enterprise pricing?

Accepted Answer

Yes. If you need higher volume, custom onboarding, or a plan tailored to your workflow, contact us and we'll help structure the right setup.

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