Cost Management Insights: SG&A Expenses for ServiceNow, Inc. and International Business Machines Corporation

Navigating SG&A Expenses: A Tale of Two Giants

In the ever-evolving landscape of technology, cost management remains a pivotal factor for success. ServiceNow, Inc. and International Business Machines Corporation (IBM) offer a fascinating study in contrasts over the past decade. From 2014 to 2024, IBM's Selling, General, and Administrative (SG&A) expenses have shown a fluctuating trend, peaking in 2024 with a 41% increase from its lowest point in 2023. Meanwhile, ServiceNow has experienced a consistent upward trajectory, with SG&A expenses growing nearly tenfold, reflecting its rapid expansion and market penetration.

This data underscores the strategic differences between a legacy giant and a burgeoning innovator. While IBM's expenses reflect its efforts to streamline operations amidst market challenges, ServiceNow's rising costs highlight its aggressive growth strategy. As these companies navigate the complexities of the tech industry, their SG&A trends offer valuable insights into their operational priorities and market strategies.