For Customer Success
Scale customer relationships without scaling calls
Turn onboarding docs, feature updates, and QBR data into polished videos your customers actually watch. Higher adoption, better retention, fewer live sessions.
Docs customers skip → Videos they watch
Trusted by teams at
Your customers need attention. Your calendar is full.
You're the customer success manager juggling a book of business that keeps growing while your team size stays flat. Every account deserves a personalized onboarding, a walkthrough of the latest feature release, and a QBR that tells their specific value story. But delivering all of that through live calls means your calendar runs your day. Here is how it typically plays out: a new customer signs up, you schedule an onboarding call for next week because this week is packed, the customer tries to self-serve using your help docs, gets confused by step three, and opens a support ticket. Meanwhile, you shipped a feature last month that solves their exact pain point - but the changelog email went unread and they never discovered it. The impact compounds over time. Customers who don't activate quickly churn before their first renewal. Accounts that miss feature updates under-utilize the product and question the ROI at QBR time. Your renewal conversations start from scratch because there's no visual summary of the value they've received. The frustration is familiar: you know a two-minute video would solve most of these problems, but producing polished video for every account at every lifecycle stage has never been realistic - until now.
New accounts left waiting for a live onboarding slot.
A customer signs their contract on Monday, but your calendar is booked through next Thursday. They try your help docs on their own, hit a friction point during setup, and open a support ticket before you've even had your first call. The activation window narrows while your scheduling link shows zero availability.
Feature releases that customers discover months too late.
Your product team shipped a workflow automation feature that would save your top account hours every week. You sent a changelog email. They didn't open it. Three months later, during a check-in call, they mention they're evaluating a competitor because they need automation - and you realize they've been sitting on the solution the entire time.
QBR prep that consumes more time than the meeting itself.
You pull usage data from your analytics dashboard, build slides in Google Slides, write a narrative around the metrics, and rehearse the storyline. The QBR itself is a 30-minute call. But the prep took half your day - and you have twelve more accounts that deserve the same treatment this quarter.
Renewal conversations that restart the value story from zero.
Renewal time arrives and your champion has moved to a different role. The new stakeholder asks why they're paying for your product. You scramble to pull together a summary of wins, usage trends, and ROI metrics - all information that should have been communicated visually throughout the relationship, not assembled in a panic before the contract expires.
Your customers deserve great communication. You deserve time to deliver it.
Video that scales your customer relationships.
Onevideo.Everycustomerwhoneedsit.
1
ngram turns your onboarding docs, feature updates, and customer data into polished videos that do the work of a live call.
2
Drop in your onboarding guide - get a welcome video with clear steps and professional pacing. Paste your release notes - get a feature walkthrough customers will actually watch. Upload your QBR data - get a presentation that tells the value story.
3
Create once, share with every customer who needs it. Update when things change.
Be everywhere your customers need you - without being on every call.
Videos for every Customer Success workflow
From product update to polished video in minutes
Drop in your onboarding docs and help articles
Upload your onboarding guide, help center articles, training materials, or a screen recording of the product workflow. ngram works with whatever customer-facing content you already have.
Tell us who it's for
Specify the audience - a new user going through initial setup, a mature account that needs to discover an advanced feature, or a renewal contact who needs a value summary. ngram adjusts the depth, pacing, and tone to match.
Review the script
ngram generates a script and visual plan before rendering. Edit the steps, reorder sections, or add account-specific context - all in plain language. No video editing skills needed.
Generate the video
Once approved, ngram produces a polished video with smart zoom, captions, step labels, and your brand kit applied. Your help doc or raw recording becomes a professional customer-facing asset.
Export for every channel
Share via email, embed in your help center, post in Slack, or add to your in-app onboarding flow. One video works everywhere your customers look for guidance.
Built for how Customer Success actually work
01Learn more
Auto Captions
Accessible videos for every customer
Auto-generated captions ensure your onboarding videos, feature walkthroughs, and training content work for every customer - whether they're watching in a noisy open office, have hearing accessibility needs, or simply prefer reading along. No extra production step required.
90% efficiency
02Learn more
Smart Zoom
Guide customers through every step
When you record a product walkthrough for onboarding or training, smart zoom automatically highlights each click and interaction. New users see exactly where to go and what to do - no squinting at a full-screen recording wondering which button you clicked.
95% efficiency
03Learn more
Script & Storyboard Generation
Turn help articles into video walkthroughs
Drop in your onboarding guide, help center article, or training doc. ngram writes a script and plans the visual structure - so you go from existing documentation to a polished video without writing a single line of narration yourself.
90% efficiency
04Learn more
Brand Kit
Professional customer-facing videos every time
Logo, colors, fonts, and intro/outro apply to every video you share with customers. Whether it's a welcome video for a new account or a QBR presentation for an enterprise renewal, every touchpoint reinforces your brand and builds trust.
95% efficiency
05Learn more
Multi-Format Export
Right format for every customer touchpoint
Export for email follow-ups, help center embeds, in-app guides, or direct Slack messages. CSMs share videos across more channels than most roles - ngram ensures one video works everywhere your customers look for help.
90% efficiency
What changes when video is easy
More accounts, same team
Scale your customer coverage without adding headcount. Videos handle the repetitive communication so you can focus on strategic relationships.
Higher activation and adoption
Customers who watch videos understand faster, activate sooner, and adopt more features. Better outcomes without more live calls.
Consistent experience across all customers
Every customer gets the same quality onboarding, training, and updates. No more variance based on who has time for a live call.
Fewer meetings on your calendar
Send a video instead of scheduling a call. Customers watch on their own time. You get hours back to spend on accounts that need live attention.
Questions from Customer Success like you
Still have questions?
Ready?
Scale customer success without
scaling your calendar
Join Customer Success who ship professional videos as fast as they ship features.
More Solutions for Roles
Discover more ways ngram can help you create professional videos.