Bug Report Video
Bug reports developers fix on the first try
Record the bug, drop in the footage, get a polished report with zoomed-in steps and zero dead air. No more "cannot reproduce." No more back-and-forth.
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"The app crashes sometimes." Great. That tells me nothing.
“”
You're a QA engineer, product manager, or customer support lead.
You found a bug.
You open the ticket system and start typing: title, description, expected vs.
actual behavior, steps to reproduce.
Fifteen minutes later, you submit.
Two days pass.
The developer closes the ticket: "Cannot reproduce." They followed your steps in a different browser, a fresh session, a slightly different sequence.
Now you're in a ping-pong match, each message asking for one more screenshot, one more detail, one more attempt.
"Cannot reproduce" the two words that kill bug reports and send fixes back to square one
50%+ reports bounced back over half of text-based bug reports need more information before a developer even starts investigating
Context lost in translation text descriptions miss timing, scroll position, hover states, and the exact sequence that triggered the failure
38% of dev time on bugs developers already spend a quarter or more of their week fixing bugs, unclear reports make that number worse
Every unclear bug report costs your team 3-5 extra messages and days of delayed resolution.
From "cannot reproduce" to "fixed in this sprint"
The Old Way
Before ngram
The ngram Way
After ngram
You find a critical bug before launch. The checkout flow breaks on Safari when users have items from a previous session in their cart. You write it up: browser, OS, steps to reproduce, expected vs. actual behavior. You submit the ticket.
Same bug. This time you hit record, trigger the issue, and upload the raw footage to ngram. Five minutes later you have a tight 30-second bug report video: dead air cut, smart zooms on each click, callouts labeling the exact steps, and captions explaining the sequence without narration.
The developer tests in Chrome with a fresh cart. Works fine. Tests Safari with no cached session. Works fine. They close the ticket. You reopen, add more detail. They try again. Three days of back-and-forth. The bug ships to production. A customer hits it. Now it's a P0 with Slack threads and a war room.
The developer watches it once and sees exactly what's happening. They reproduce it on the first attempt. Fixed in the same sprint. No messages. No customer impact. Your team lead asks how you made the report so clear. You shrug and say it took five minutes.
The Numbers Don't Lie
Time to reproduce
Hours of guesswork
Watch once, reproduce immediately
Back-and-forth messages
3-5 per bug
Zero
Report creation time
15-30 min (detailed writeup)
Under 5 minutes
Time to fix
Days (with clarification delays)
Same sprint
Clear bug reports from whatever you recorded
ngram turns your raw screen recordings into structured, polished bug report videos that developers can understand and act on immediately.
1
Record the bug as it happens
Capture your screen while you trigger the issue. Don't worry about narration or clean clicks. ngram cuts the dead air, adds zooms on key interactions, and structures the video so the developer sees exactly what broke and how to reproduce it.
2
Or polish an existing recording
Already have a screen recording from your test session? Upload it to ngram. Trim to just the relevant section, add step labels and callouts on the problem area, and turn a 3-minute ramble into a focused 30-second visual bug report.
Most popular
Either way, your bug report becomes impossible to misunderstand. Developers fix it on the first try because they can see exactly what you saw.
What changes when bug report video take minutes
Bugs get fixed in the same sprint
When developers can see exactly what broke, they stop guessing and start fixing. Clear bug report videos get prioritized and resolved faster. Your bugs don't sit in the backlog waiting for clarification.
Zero clarification messages
No more "what browser were you using?" or "can you show me the exact click?" The video shows everything: sequence, timing, environment, and error state. One submission, one fix.
QA and dev teams actually trust each other
Nothing frustrates developers more than vague bug reports. Nothing frustrates QA more than "cannot reproduce." Visual bug reports eliminate that friction so both teams spend time on code, not clarification.
Report bugs faster than writing them up
A detailed text writeup takes 15 minutes. Recording a bug takes 30 seconds. With ngram, you get the clarity of a polished video with less effort than a text ticket. Report more bugs in less time.
Raw recording → polished video in 3 steps
1
Record the bug
30 secondsCapture your screen while you trigger the issue. Messy clicks, dead air, wrong tabs - all fine. ngram works with whatever you recorded.
2
Review the polished report
2 minutesngram cuts dead air, zooms on each interaction, and adds step labels. Review the storyboard and adjust callouts before exporting.
3
Attach and ship
instantExport the video or grab a share link. Drop it into Jira, Linear, GitHub Issues, or any tracker. Developers see exactly what broke.
Built for bug report video, specifically
Smart Zoom
Every click in your bug report gets a close-up
ngram automatically zooms on your clicks and interactions so developers see exactly where the bug happens. No squinting at full-screen recordings. No manual keyframing. The broken button, the failing form field, the wrong state - all impossible to miss.
Learn more1
Callouts & Step Labels
Reproduction steps that label themselves
Automatically adds numbered annotations: "Step 1: Add to cart. Step 2: Navigate to checkout. Step 3: Error appears." Developers get crystal-clear reproduction steps without you writing a single line of text in a ticket.
Learn more2
Auto-Cut
Your 3-minute recording becomes 30 seconds
ngram cuts dead air, mouse wandering, and irrelevant navigation from your recording. The developer sees only what matters. No patience lost scrubbing through footage to find the 15 seconds where the bug actually appears.
Learn more3
Cursor Emphasis
Every mouse movement tells the story
Highlights and trails your cursor so viewers follow every action. No more "where did they click?" moments. Developers see the exact path you took, the exact element you hovered, and the exact interaction that triggered the failure.
Learn more4
Auto Captions
Explain the bug without recording your voice
Add text-based narration to your bug report without opening a mic. Perfect for quick captures where you didn't narrate, for noisy office recordings, or for reports shared across teams with different languages.
Learn more5
“But will it work for my situation?”
Still have questions?
The old way vs. the ngram way
Text Bug Report | Raw Screen Recording (Loom) | ngram | |
|---|---|---|---|
| Time to create report | 15-30 minutes | 2 minutes (unpolished) | Under 5 minutes |
| Developer reproduction rate | Often "cannot reproduce" | High if they watch it all | High on first watch |
| Back-and-forth needed | 3-5 messages typical | 1-2 follow-ups | Zero |
| Effort to create | High (detailed writing) | Low (hit record) | Low (record + auto-polish) |
| Viewer attention span | Depends on writing quality | Drops after 60 seconds | Holds through focused video |
Ready?
Stop writing bug reports
nobody can reproduce
Show developers exactly what broke. Polished bug report videos in under five minutes. Zero back-and-forth. Zero "cannot reproduce."
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